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Lifelong guarantee

The lifelong guarantee is exclusively applicable to the writing instruments featured in the Design Collection. Those articles are marked with “lifelong guarantee”.

Tombow provides a lifelong guarantee on technical defects, resulting from defective material or faulty workmanship, irrespective of the age of the instrument.

In the highly unlikely event of such a defect occurring, each design writing instrument or par requiring service, will be repaired or replaced free of charge.

Ink cartridge, in refill, point and nib are subject to normal wear and tear and are thus excluded from the scope of the guarantee.

Also excluded are defects, which arise from the use of force, misuse or incorrect operation. The use of non-Tombow refills and accessories can impair the perfect function of the writing instrument and thus render the guarantee invalid.